Search Our Site

Behavior Management

Print Friendly, PDF & Email


Behavior management include all of the actions and conscious inactions to enhance the probability that people choose behavior which are personal fulfilling, productive and socially acceptable.

Passive Physical Restraint

Never touch angry, paranoid or combative client unless you know from history that touching is safe.

Much combativeness is precipitated by unknowing staff members approaching clients incorrectly. The value of touch cannot be underestimated, but used incorrectly it can be disastrous.

Give the client room to breathe. A boxed-in feeling can easily precipitate combativeness.

Always keep the client informed of what you are doing. Fear of the unknown can precipitate violence. This fear is easily prevented many times by providing an explanation.

Watch for subtle signs of behavior change which are warning signs of impending violence. By responding appropriately violence can usually be prevented.

Stay out of the way of combative clients. Protect other clients and yourself from harm. Get help before you choose to restrain.

Respect the client's right to refuse treatment. However if this happens contact your case manager immediately!

You should always display acceptable behavior. Most people learn acceptable behavior by following the lead of authority figures and peers around them. It is important to remember that those who are physically aggressive themselves are often most fearful of violence.

Once they realize that their caregivers are competent, caring, non-violent people their own combativeness decreases. Caregivers teach acceptable behavior by personally displaying acceptable behavior and by controlling unacceptable behavior in a caring fashion.

Crisis De-Escalation Management of Aggressive Behavior

Prevention strategies are used to prevent the escalation of negative behavior.

Prevention Strategies are:

  • Active listening
  • Redirecting
  • Clarifying expectations
  • Problem solving
  • Encouragement
  • Restructuring the environment

In order to provide a safe and orderly environment and to protect the welfare of clients and staff de-escalation should be used.

Non-Physical interaction is the acceptable method of staff crisis de-escalation and includes the following:

  • Provide undivided attention
  • Be non-judgmental in works and actions
  • Focus on the individual's feelings
  • Allow silence, the person may need time to respond
  • Clarify the message. Restate simply what you think you heard.

Passive physical restraints means using the least amount of direct physical contact required by staff to prevent someone from harming themselves or others.

The use of physical restraint, seclusion and aggressiveness (verbal or physical) are prohibited.

Take Test

Behavior Management

Instructions: Type in Your Complete Name in the section below. When you have finished the test, then select the Submit button. Once the Submit button is pressed you will be redirected to a Completed Test Page. Your test will be graded and credited toward your annual training hours.

NOTE: To change an answer at any time just select the other answer that you want. Answers are not submitted until you click on the Submit Button. Once you select the submit button, your test will be completed.


Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Please enter the letters in the box.
Please enter the letters in the box.
Please re-enter the Captcha!

1220 Eraste Landry Road Lafayette, Louisiana 70506
Phone Number:
Fax Numbers:
Email Address: