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Policy & Procedure

Preventing, Detecting and Reporting Fraud & Abuse

Federal & State False Claims Acts

Policy Statement: The following policy enacted by Alternative Home Care Specialists, Inc. (AHCS) is intended to educate all employees and managers on preventing, detecting and reporting fraud and abuse, as is required by federal and state laws and regulations. All employees and managers are required to adhere to this policy and conduct themselves in an ethical manner while conducting all business activity.

Medicaid Fraud & Abuse – Federal & State False Claims Acts

 

Definitions:

  • Fraud is defined as an intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to himself or some other person. It includes any act that constitutes fraud under applicable Federal or State law.
  • Abuse is defined as provider practices that are inconsistent with sound fiscal, business, or medical practices, and result in an unnecessary cost to the Medicaid program, or in reimbursement for services that are not medically necessary or that fail to meet professionally recognized standards for health care. It also includes beneficiary practices that result in unnecessary cost to the Medicaid program.

Source: 42 CFR 455.2 - Definitions

Federal & State False Claims Acts prohibit fraud and abuse involving any federally funded contract or program, with the exception of tax fraud.

 

Federal and State False Claims Acts Prohibit:

  • Knowingly presenting a false or fraudulent claim for payment or approval.
  • Knowingly engaging in misrepresentation to obtain, or attempt to obtain, payment from medical assistance programs.
  • Knowingly making, using, or causing a false record to conceal, avoid, or decrease an obligation to pay or transmit money or property to a medical assistance program.
  • Conspiring with others to defraud the medical assistance programs through misrepresentation or by obtaining payment for a false or fraudulent claim.
  • Knowingly submitting a claim for services or supplies which were medically unnecessary or which were of substandard quality.

 

Practical Examples of Fraud & Abuse:

  • Documenting hours worked other than actual hours and/or billing for services not rendered.
  • Employees and/or consumers signing timesheets with the knowledge that the hours worked are not correct.
  • Writing a note placing a consumer at a location other than the location where the service was rendered.
  • Completing time sheets and service logs in advance or after providing the service. All service logs must be completed in real time. Late entries must be indicated as such.
  • Knowingly working more hours than allowed in the CPOC
  • Participating in kickbacks.
  • Billing for unnecessary services.
  • Knowingly providing inaccurate data on a cost report.

 

Responsibility to Report:

  • All employees and contractors are required to report suspected or confirmed fraud immediately to a manager. AHCS management will investigate and take the proper actions per this policy to investigate and report to the proper authorities all fraud and abuse.

 

Whistleblower Protections:

  • All employees that report suspected or confirmed fraud will be kept anonymous and are protected as whistleblowers.
    • Whistleblowers cannot be discharged, demoted, suspended, threatened, harassed or discriminated against in any manner.
    • Whistleblowers may bring civil suit on behalf of the government for violations of Federal and State False Claims Acts. The government will choose whether or not to intervene in the case. If successful, the private citizen may be eligible to receive a portion of the funds recovered. If the civil suit is determined to be frivolous or brought primarily for harassment, the whistleblower may be forced to pay all court fees.

 

Education of Employees:

The following procedures are in place to educate employees and management about fraud:

  • Initial Training: All employees are trained on policy & procedure (which includes fraud & abuse) during initial orientation, which occurs prior to placement with a consumer.
  • Annual Training: All employees are trained on policy & procedure (which includes fraud & abuse) as a condition of continued employment.
  • Website: AHCS policy and procedure for fraud & abuse can be viewed by all employees 24/7 at www.althomecare.com.

 

Procedures to Detect and Prevent Fraud and Abuse:

  • All time sheets are verified by both the employee & the consumer (or consumer - representative).
  • All service logs (notes) are matched to the corresponding timesheet. Discrepancies are investigated prior to the employee being paid for the time worked and before the service is billed to Medicaid.
  • Payroll Department checks for overlapping shifts. Furthermore, our billing software will not allow an internal overlap in billing.
  • When Case Managers make regular home visits (weekly, monthly or quarterly), they ensure that timesheets and service logs are not completed in advance.
  • If at any time fraud is suspected, an unannounced drop-in visit is made to the consumer - home.
  • Management investigates all reports of fraud & abuse immediately and the appropriate actions are taken in accordance with this policy.

 

Consequences for Committing Fraud:

  • Immediate termination of employment.
  • Arrest & prosecution by authorities.
  • Penalties & Fines.
    • Federal - Three times the defrauded amount AND civil penalties not less than $5,500 and not more than $11,000 for each offense.
    • State - The amount defrauded AND civil penalties not to exceed $10,000 or three times the defrauded amount, whichever is greater.
  • Employee is reported to professional boards.
  • Loss of certification or license (DSW, CNA, LPN, RN)
  • Fraud is reported to Medicaid.
  • Exclusion from any Medicaid business for a minimum of 5 (five) years.
  • Each violation may be treated as a separate violation or may be combined into one violation.
  • The court will seek recovery costs from persons convicted of violating Federal and State False Claims Acts.

 

Administrative Remedies:

The False Claims Act establishes administrative remedies to be taken against any person who knows or has reason to know that a claim:

  • Is false, fictitious or fraudulent.
  • Includes supporting documentation that is false, fictitious or fraudulent.
  • Omits a material fact and is therefore fraudulent as a result of omission.
  • Is for payment of property or services which has not been provided as claimed.

A civil penalty of not more than $5,000 is allowed for each claim found to be false, fictitious or fraudulent, and in lieu of damages, may be subject to an assessment of not more than twice the amount of the false, fictitious or fraudulent claim. This penalty is in addition to other remedies that may be prescribed by law.

 

The False Claims Act establishes administrative remedies to be taken against any person who knows or has reason to know that a written statement:

  • Asserts a material fact that is false, fictitious or fraudulent.
  • Omits a material fact and is therefore fraudulent as a result of omission.

 

In the event that the statement is made by a person with a duty to include such information and contains an express certification of the truthfulness and accuracy of the statement, the person shall be subject to a civil penalty of $5,000 for each statement, in addition to any other remedies prescribed by law.

 

In the event that there is adequate evidence to believe a person is in violation of the False Claims Act or a determination is made that a person is liable for being in violation, this may provide grounds for commencing of administrative remedies (as mentioned above) and contractual action against any such person.

 

AHCS Action Taken Once Fraud is Confirmed:

  • Employee is terminated and reported to Medicaid.
  • If Medicaid has been billed for the fraudulent act, AHCS immediately notifies Medicaid and completes the proper paperwork for the funds to be recouped.

 

Sources:

Federal False Claims Act - False Claims Act Resource Center https://www.falseclaimsact.com
Louisiana False Claims Act - False Claims Act Recourse Center https://www.falseclaimsact.com
Common Types of Fraud - False Claims Act Resource Center https://www.falseclaimsact.com
31 U.S. Code § 3802 - False claims and statements; liability http://www.law.cornell.edu/uscode/text/31/3802

Policy & Procedure Manual
Federal & State False Claims Acts – Fraud & Abuse
July 2011; Revised September 2014

 

Our privacy statement

This document describes AltHomeCare.com's policy regarding information received about you during visits to our web site. The amount and type of information received depends on how you use our site.

Normal Web Site Usage:

You can visit AltHomeCare.com's web site to read the product, without telling us who you are and without revealing any personal information. The only information we collect and store during normal web site usage is the name of your (ISP) Internet Service Provider, the web site that referred you to us, the pages you request and the date and time of those requests. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal web site usage we do not collect or store personally identifiable information such as name, mailing address, email address, phone number or social security number.

Collection of personally identifiable information:

There are instances where AltHomeCare.com requests personally identifiable information to provide the web site visitor a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, email address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by AltHomeCare.com and is used to fulfill your request. The information you provide is used by AltHomeCare.com to improve the services we provide you. It is never provided to any other company for that company's independent use.

Electronic Mail sent to us that contains personal information:

Internet users may decide to send AltHomeCare.com personally identifying information, for example, in a message containing information about your address. AltHomeCare.com will only use this information to identify the user as a AltHomeCare.com customer and to determine how to respond to the electronic mail. We will not use this information other than to resolve the matter identified in the email. We reserve the right to change our Privacy Policy. A revised Privacy Policy will only apply to data collected subsequent to its effective date. Any revisions will be posted at least 10 days prior to its effective date.

Rev. 1.0  March 24th 2008

Our legal statement

AltHomeCare.com strives to give you an easy-to-use site that provides accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change. Images are shown for representational purposes only. While AltHomeCare.com tries in good faith to make sure the information on our ‘site’ and information published at 'other sites' which are linked from here on the Internet is accurate, we are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of any manufacturer's warranty.

Note: Links are listed here as a convenience to you and in no way imply an endorsement of these services.

Trademarks

 
All product names and company logos mentioned herein remain the trademarks of their respective owners. © 2008 - All Rights Reserved, Alternative Home Care Specialist, Inc.

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Welcome

Alternative Home Care provides care services in the home or community for individuals with disabilities and those whose situational need may be temporary. We provide staff that can help with errand running, doctor appointments, hospital stays, minor housekeeping, medication reminders, bathing, feeding, personal care, etc. It is the vision of Alternative Home Care provides Quality Home and Community Personal Care Services based on NEED not GREED which will enhance the lives of Waiver Consumers and allow them to thrive in their home and in their community.

Our Mission

The company was started with the mission of providing the best care services in our area. Throughout the years, we have not strived to become the biggest, but we are still committed to being the best provider available. We are steadfast in providing excellent personal care services for Louisiana’s Region 4 Waiver Consumers in their homes and in their community.

about

Our Company

Our company has been in business for 23 years. Honesty, integrity, compliance are words that describe our core culture. If we believe that you are better off finding care somewhere else...we will tell you that. We want the best for the client. Unfortunately, we have to be selective about who will accept. When we take you, it's because we know we can help you.

Once a client is approved or transfers from another agency we send a manger to assess the needs of each client. Some clients have medical needs; some may need help with community activity involvement. Next, we match up our new client with one of our certified employees. Finding the perfect match is the real key to a successful long- term client relationship, and it is a job that we do not take lightly. If you are going to have someone come into your home for an extended period, you have to like and trust them, and the available schedules have to work. It is not an easy task, but that is what we are here for. That is one burden we can take off of the family

We have clients who have been with us for years and they tell us that they won't go anywhere else. That makes us feel good when we hear that because that's our goal. Provide the best quality care for our client and provide our employees a great place to work; that treats them with respect for the hard job they have to do on a daily basis.

Calls come in every day where the person says they called because someone told them to reach out to us, because at Alternative Home Care, we help people. That is 100% true. We take pride in that. If we don't have the answer for you, we will direct you to someone who can help you. If we don't offer a particular program, we know of other places that do.

Our Team

The staff of Alternative Home Care is required to follow strict guidelines for services provided. Caregiver quality is of highest importance to our clients. Each employee undergoes criminal background checks, motor vehicle violation checks, license and insurance checks, drug screens, CPR and First Aid training, in office and online testing and training programs. All these efforts are our best efforts to ensure our clients well being and quality of life enrichment throughout their time with our service. Some of our clients and staff have been with us for over 20 years.

Most of our staff has a lot of experience, a lot of longevity with our employees. Everybody is knowledgeable in what they have to do, the guidelines they have to follow. We are compliant with all of our state requirements to ensure that we will not be violating any rule or regulation in order to provide the best care for our clients. In fact...we are over-compliant. We go above and beyond on areas that are not required by the state.

Carl Kephart

Carl Kephart

CEO

Contact: info@AltHomeCare.com

CEO

Contact: info@AltHomeCare.com

Carl is the successor CEO to the founder of Alternative after 20 years of established success. He took over leadership at the beginning of 2015. Before this current role, he was the founder and controller for a sister company in Baton Rouge. Carl adds financial acumen to the operational expertise that was already in place when he acquired the company. What attracted him to the business was the company policy of strict compliance, impeccable record keeping, and superior reputation. He looks forward to utilizing the well working systems in place as the business expands and adjusts into the future.

Mitzi Pourciaux

Mitzi Pourciaux

Lead Staffing Coordinator -

Mitzi has a long history of serving in leadership roles at Alternative and other agencies.

Lead Staffing Coordinator

Contact: mpourciaux@AltHomeCare.com

Mitzi has a long history of serving in leadership roles at Alternative and other agencies. With over 5 years at Alternative, she leads the staffing and scheduling department to coordinate caregivers' schedules with clients needs. This is demanding job and is the essence of the business' efficiency of operations. When clients' needs are this important, she takes meeting those needs very seriously. With a combination of professionalism and caring that is rare to find, Mitzi performs her duties with excellence consistently. Our clients and their families will surely get to know and love her during their time under our care.

Lisa Marie Martin

Lisa Marie Martin

Assistant Director -

Lisa Marie Martin has been with Alternative Home Care since the beginning.

Assistant Director

Contact: Lmartin@AltHomeCare.com

Lisa Marie Martin has been with Alternative Home Care since the beginning. She has been in the leadership role for over 20 years. There is nothing that she hasn't encountered before and knows instantly how to handle it calmly and who best to contact for help. The daily issues that arise when working with hundreds of employees, clients, and families could be enough for multiple people to have their hands full. Her ability to be resourceful, strong, and understanding at the same time make her uniquely qualified to bare the demands faced regularly in her position.

Gloria Berthelot

Gloria Berthelot

Registered Nurse

Contact: gberthelot@AltHomeCare.com

Gloria takes the home care service to a new level of care by providing the level of professional nursing care which almost no other agency employs. With director of nursing credentials for hospitals and several years with Alternative, Gloria brings the home care we provide to a standard well above the norm.

Cindy Mouton

Cindy Mouton

Billing coordinator

Contact: cmouton@AltHomeCare.com

Billing, AR, invoices, staffing review, and compliance are daily functions for the billing department which Cindy manages.

Gail Steib

Gail Steib

Case Manager

Contact: Gsteib@AltHomeCare.com

Gail holds a masters degree in social work and has many years of leadership in caring for the needs of clients with disabilities. Her tenure at Alternative includes over 10 years and is vital to the life of our office.

Hazelann Yongue

Hazelann Yongue

Training Coordinator

Contact: hyongue@AltHomeCare.com

Hazelann manages the strict training program for our staff. As a certified CPR and First Aid instructor and with more than 10 years of service to the staff of Alternative she coordinates initial training upon hire, compliance continuing education, and continuing employment qualifications. It is a lot of data and policy to keep up with and Hazelann always manages to deliver it with a smile.

Brooke Lopez

Brooke Lopez

Receptionist

Contact: blopez@AltHomeCare.com

You will likely see Brooke's smile at the front desk or hear her greet you when you call the office.   She has a depth of knowledge in many aspects of the business and can answer your questions quickly and accurately.

Loraine Knott

Loraine Knott

Records Coordinator

Contact: lknott@AltHomeCare.com

Loraine has added her cheer and efficiency to the office of Alternative for many years.

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Direct Support Workers (DSW) assist with activities of daily living and maintaining a safe, healthy home.  Direct Support Workers also support people with disabilities to participate in community and leisure activities.

ALTERNATIVE HOME CARE SPECIALISTS
1220 Eraste Landry Road Lafayette, Louisiana 70506
Phone Number:
337.233.0545
Fax Numbers:
337.233.0546
337.233.2490
Email Address:
info@AltHomeCare.com