Information
PERSONAL APPEARANCE:
- Always be clean, neat and free of body odor. No excessive perfume.
- Fingernails must be kept short.
- Never wear clothing that is too tight or revealing. Regular clothing that allows you to blend in with the participant is preferred. If you work for a participant that is medically needy then scrubs may be worn.
- Slippers, open toed shoes, flip flops or jogging suits are not allowed.
COURTESY:
- Do not make phone calls from a participant’s home. You may call the office, if necessary, after obtaining permission from the participant or family.
- No smoking on the job.
- All phone calls go through the agency. Do not give your phone number to the participant. Never call the participant at home.
- Do not give the participant’s phone number to anyone. If the family needs to contact you in an emergency, they must call the office and we will contact you.
- Provide your own meals and snacks.
- Avoid using cell phones, tablets or e-mailing on the job.
- DO NOT USE CELL PHONE WHILE DRIVING.
CONFIDENTIALITY:
- Do not talk about a participant or his family to anyone outside of this office.
- Your friends or family members are not allowed at the participant ‘s home.
- You are NEVER allowed to bring a participant to your home.
CANCELLATION POLICY:
- You can contact an on-call manager 24 hours a day, 7 days per week at: 337-233-0545 or 1-800-749-0545. Use only these numbers to reach someone after hours.
- If you are unable to work, the office is to be notified IMMEDIATELY.
- Call in for yourself; do not have family or friends call in for you.
- If you are running late call us. Do not call the participant at home.
TIME SHEET & NOTES POLICY:
- Time sheets and notes must be in on designated Monday’s, no later than 10:00 a.m.
- Checks are available to be picked up between 8:00 a.m.–4:00p.m. on payday Friday’s. If you have not picked up your check by 4:00 p.m., it will be mailed to you.
- You must notify us in advance in order to have someone else pick up your check. The person must have valid identification.
- Always chart in black or blue ink only.
- NEVER complete time sheet or note prior to working.
- You can only drop off notes & time sheets in the drop box when the office is closed, and they must be in an envelope.
- TIME SHEETS AND NOTES MUST STAY IN THE PARTICIPANT’S BINDER UNTIL IT IS TIME TO TURN THEM IN TO THE OFFICE ON DESIGNATED MONDAY’S.
REQUESTS FOR TIME OFF
- YOU MUST TURN IN REQUESTS FOR TIME OFF TO THE STAFFING COORDINATOR IN WRITING AT LEAST 2 WEEKS IN ADVANCE TO BE CONSIDERED FOR TIME OFF
MISCELLANEOUS:
- Do not discuss your pay with anyone, including other workers and participantS. Do not talk about needing a raise or your schedule.
- You must give us a two-week notice and honor it if you plan to resign from the company and want to be eligible for rehire or receive a favorable work reference.
- IT IS MANDATORY that all Critical Incidents are reported to case manager or our nurse IMMEDIATELY.
- No personal business should be performed while on the clock.
- You must arrive at work 10 minutes before the start of your shift.
- YOU CAN NEVER LEAVE A PARTICIPANT ALONE.
- YOU CAN NOT WORK MORE THE 40 HOURS A WEEK WITHOUT APPROVAL FROM THE OFFICE.